We are one of the few companies in the area with certified appraisers on staff that can provide appraisals for estate, insurance, or tax purposes.
Oriental rugs, beautiful, mystical and at one time thought to be affordable only by the very well to do. That has changed...
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Frequently Asked Questions
| How often should I have my rugs cleaned? |
| Every three years, if subject to normal use and more often if the rug is in a heavy foot trafficked area. Atomized oils and dust particulate settle on the rug in the normal home environment resulting in a gradual color change of the rug color. If the rug is not cleaned regularly, the soil may react with the dyes and pile fibers and permanently discolor the rug. |
| Do you throw all the dirty rugs you clean into a washer and clean them together? |
| No. All rugs are cleaned individually; fresh soap and fresh water are applied to each rug as it is carried thru the cleaning process on a conveyor. The back of the rug is cleaned first and then rinsed. The front or pile face of the rug is cleaned using brushes as soft as facial brushes to gently open the pile allowing the soap and rinse water to flush away the soil and grime. The rugs are inspected, then hung to dry in a humidity controlled drying room to remove any remaining moisture. Lastly, the fringes are rinsed and hand cleaned. |
| Can you get the stains out of my rug? |
| Some stains are permanent discolorations of the pile fibers, and caused by liquids such as wine, coffee, soft drinks, etc. Wine and coffee contain tannins. Most soft drinks contain food colorings or dyes. Tannin and food dyes share similar properties with dyes used to color the wool of Oriental rugs. We have had some success in making these types of stains less perceptible, but, many modern rugs are treated with a chemical bath at the weaving facility to impart a luster to the wool, and those chemicals do not react well to stain removing agents. Pet stains such as urine is a discoloration that is usually permanent. Over the counter products sold to remove urine stains usually contain bleaching agents that cause the wool pile to weaken and eventually rot. Our cleaning process flushes out the urine residue and helps to prevent further damage. We often apply an oxidizing agent that will lighten-up the stained area in most cases. You can be assured we take every possible measure to improve the problem without further damaging your rug. |
| I sent two rugs of similar size to be cleaned by you, one is a very expensive hand made Oriental, the other an inexpensive machine-made rug. Why was the cost to clean each rug the same? |
| Simple, we do not discriminate. We give each rug we service the same care and cleaning, whether it is an inexpensive rug purchased at a home improvement center or a priceless antique Persian that has been in your family for generations. |
| What assurance do I have “my rugs” will be returned to me? |
| When our drivers pick-up your rugs they are tagged with your name and work order number before they are placed in the truck. Upon arrival at our plant they are measured, examined top to bottom, a waterproof tag affixed, and a work order is generated that follows the rug thru the cleaning process. As a further measure we digitally photograph each rug for our records. |
| My Oriental rug needs to be repaired, how do I know it will be done properly and at a reasonable cost? |
| As stated above all rugs we receive are carefully examined. If the examination reveals a problem that needs to be addressed, our repair department is called upon to make an assessment and make recommendations. We always consider the value of the rug before and after the repair, and if the rug is not worth hand repair we may suggest a less costly alternative. Our repair department is staffed by skilled native craftsmen with generations of experience using the finest imported yarns and materials available. |
| Why is padding so important? |
| Padding helps to extend the life of Oriental rugs by absorbing any irregularities of the floor surface that may cause premature wear. Padding also allows air to circulate under the rug minimizing the possibility of dry rot and mildew. Increased air circulation enhances the effectiveness of vacuum cleaners allowing them to remove more particulate matter from the rug pile. And they just feel good under foot. The proper pad is important, using the wrong pad can negate all the aforementioned benefits and can be detrimental to your rug. We stock many types of pads and can custom cut the correct one for your rug. |
| When shopping for an Oriental rug, who should I go to? |
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Purchasing an Oriental rug is similar to purchasing a diamond; is it glass or is it a genuine diamond? Trusting the retailer is most important, because Oriental rugs are a very complicated piece of work–quality of the wool, fastness of the dyes, the weave, the straightness of the design, just to mention a few. Some of the qualities mentioned are quite obvious, but many are not-–fugitive dyes can lead to colors running or fading and inferior wool can wear out or distort the design.
Who better to buy an Oriental rug from than the people who clean them? Over the years we have seen hundreds of thousands of rugs while in for service at our rug cleaning plant. Many of the rugs we see were sold by us, and some sold by others; we evaluate how they faired in wear and color retention and go back to our sources accordingly. Thus, over the years we have developed close working relationships with our weaving house suppliers insisting they meet our uncompromising standard for quality.
Unlike some Oriental rug retailers we have a simple pricing policy— the best price is on the tag. For nearly a century our customers have realized the value and quality we provide.
And every rug we sell is serviced by us before it is delivered to your home—it is blocked for shape retention, a moth repellent is applied, Scotchgarded, and a custom pad are provided—all at no additional cost to you. |
